AI Airport Assistance
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What is AI Airport Assistance?
Real-time, on-site passenger support via voice & chat—built specifically for airports.
Voice and chat with on-screen conversation history
Realtime Departures/Arrivals and on-time status
Turn-by-turn terminal guidance: cafés, lounges, rest zones, and more
Services: parking, transport, fast track, baggage services, and more
Multilingual and accessibility-ready
The Flight Minds AI Airport Assistant helps travelers get the right answer, right now—directly from kiosks, info screens, or embedded terminals. Passengers speak naturally (or type), see the live chat transcript while they talk, and receive instant, accurate answers about flights, navigation, and airport services. The assistant is fully constrained to airport content and politely declines unrelated questions.
What passengers can ask
“Is FR5925 on time?” • “When is the next flight to Porto?” • “How do I get to parking P2?” • “Do you have fast track?” • “Which café is open now?”
Core Capabilities
Flight Data Integration
Live schedules, delays, gates, status
Terminal Navigation
Wayfinding to services, facilities, and more
Service Directory
Parking, transport links, baggage, and more
Chat Transcript
On-screen history for clarity
Guardrails
Off-topic filtering; airport-only response
Multilingual & Accessibility
Configurable languages, captioning, easy UI
Advanced Features & Integrations
AI Avatar with Live-Agent Escalation
Combine natural voice with a virtual avatar. When needed, escalate to human operators via SIP-based VoIP or live video. Agents can transfer calls to external services (e.g., hotels, transport desks).
Systems & Data
Integrates with FIDS/operational feeds, maps/POI, and service catalogs to deliver accurate and updated passenger information.
Deployment Surfaces
Flexible deployment across kiosks (Windows/Linux), digital signage with microphone, or as an embedded web application.
Security & Privacy
Airport-scoped knowledge base, session resets, and role-based access ensure controlled and secure usage.